1. General Information
These General Terms and Conditions govern the operation of Diran online store (www.thediran.com) and apply to all orders placed by customers. By accessing and using our website, you agree to these terms. Please read them carefully before making any purchase. These terms are effective as of October 10, 2024.
Diran is tested by the Ministry of Science and Technology, Pakistan Council of Scientific and Industrial Research Laboratories Complex Peshawar. Test Report # PLC/MBC/324/2024. Trademark # (762308).
For inquiries, contact us at [email protected].
2. Prices and Payment Methods
All prices are listed in GBP, PKR, and USD. The following payment methods are accepted:
- Credit Card
- Bank Transfer
- Cash Payment (Available only in select areas)
Prices are subject to change without prior notice; however, any changes will not affect confirmed orders.
3. Ordering Process
When you place an order, you will receive a confirmation email acknowledging receipt. This confirmation does not guarantee acceptance of the order. Diran reserves the right to refuse or cancel orders for various reasons, including product availability, pricing errors, or other unforeseen circumstances.
4. Shipping and Delivery
We offer shipping worldwide. Shipping costs vary based on destination and weight. After your order is processed and shipped, you will receive a tracking number.
- Local Delivery Time: 3-5 business days
- International Delivery Time: 7-14 business days
Please note that delivery times may vary due to external factors.
5. Order Cancellation
Customers may cancel an unconfirmed order by emailing us at [email protected]. For confirmed orders, cancellations are accepted before shipping, and a full refund will be issued. If the order has already been shipped, customers can reject the package upon delivery.
In the case of order rejection at delivery:
- Return Shipping Cost: The customer is responsible for the return shipping fee.
- Actual Shipping Cost: Customers will be charged for the actual shipping costs incurred, which may differ from the flat rate displayed on our website.
6. Right of Withdrawal
In accordance with the Consumer Protection Act, customers have the right to withdraw from the contract within 14 days of receiving the product. To initiate this process, customers must notify us via email at [email protected]. Products must be returned in their original packaging and unused.
7. Warranty
Products come with a 1-year warranty against manufacturing defects. To claim warranty service, contact us at [email protected]. The seller will arrange for the product’s pickup. If defects are not resolved within 45 days, the product will be replaced at no additional cost.
8. Liability
While we strive for accuracy in product descriptions and pricing, errors may occur. If an error is detected, we will inform customers and provide the option to cancel or amend the order.
Once products are handed to the postal service, Diran is not responsible for any damage, loss, or missing items. In such cases, customers must initiate a complaint with the delivery service.
9. User Opinions and Product Ratings
Customer reviews, comments, and ratings are welcome. Diran reserves the right to moderate content and may reject submissions that contain falsehoods, offensive language, or that do not provide value to other users. By submitting a review, you grant us the right to use your content in any marketing materials.
10. Security
We employ 256-bit SSL encryption to protect your personal data and payment information. Credit card transactions are processed securely, and card data is not stored on our servers. Customers should also maintain the security of their accounts.
11. Child Protection
We do not knowingly collect personal information from children under 18 without parental consent. Communications directed at children are designed to be age-appropriate.
12. Changes to General Terms and Conditions
Diran reserves the right to amend these terms at any time. Customers will be notified of significant changes through the website. Continued use of the site after changes indicates acceptance of the new terms.
13. Dispute Resolution
For any disputes arising under these terms, US, UK, and Pakistani law will apply. Customers may submit complaints to [email protected]. We strive to resolve all disputes amicably.
These General Terms and Conditions are effective as of October 10, 2024.
